The widespread Internet outage for CenturyLink customers continued into midmorning Friday as the company’s engineers raced to fix a network element that disrupted many of its telecommunications services nationally.
Verizon customers in New Mexico and Montana also were affected, the Associated Press reported.
CenturyLink’s Twitter account offered the latest update shortly around 9:45 a.m. Friday, saying the company continued to make progress but that work to restore services on which many businesses and residents rely is taking longer than expected.
The outage began Thursday, but it affected more than just Internet customers because many U.S. businesses and even some regular folks, including many in Nebraska, have switched to voice-over-Internet-protocol phone systems that rely on the Internet to transmit business calls.
Engineers by late Thursday evening had identified a “network element” that the company said was disrupting services. They had expected to restore them fully overnight. Workers found some additional problems that needed repairs, the company tweeted.
The company has not said how many customers lost service, nor what, if anything, they would do to make those customers whole. A spokesman for Louisiana-based CenturyLink said he could not offer more than the information posted on Twitter at this point.
Problems stretched in severity from knocking out Washington State 911 service to blocking incoming calls to businesses, including The World-Herald. One member of the Federal Communications Commission said the cause of the national outage needed to be investigated, the AP reported.
Linda Johnson of CenturyLink corporate communications emailed The World-Herald on Thursday evening to say the company’s technical teams would continue their work until service is restored.
The Associated Press contributed to this report.